COVID-19 IMPORTANT INFORMATION
We're Open and Here to Help!
Find out more

Servicing

Subaru Service Plan Program

Why not pay for your service in advance? Get that sorted for more peace of mind.
Here at Subaru, we offer 3 Year or 5 Year Service Plans1. Service Plans allow you to pay upfront for the first 3 Years or 5 Years of standard scheduled services. Simply purchase a Service Plan at the same time as your new vehicle.
Service Plans include the following benefits:
This excludes service plan promotional offers. For more information on what is on offer please click here.

  • Complimentary 3 Year Roadside Assist1
  • FREE service hire vehicles for your scheduled services covered under the Plan2
  • All servicing is conducted by factory-trained, qualified technicians who are backed up by Subaru Australia’s technical support team
  • Subaru Service Centres only use Genuine Subaru Parts which are designed, tested and manufactured to the factory’s exacting standards
  • Subaru Service Centres use the very latest Subaru-specific diagnostic equipment and specialty tools
  • Service Plans are fully transferable to any future owners of your Subaru

Why do service prices change from service to service?
Every scheduled service is different and that means that the Capped Price of your scheduled service may vary from one service to the next. Individual parts and vehicle systems are affected differently, depending on the distance travelled, time in use and driving conditions. For some scheduled services, additional parts have to be inspected and/or replaced and a longer period of time is spent by our factory-trained technicians to complete the service. Your Subaru Service Advisor at Key Subaru will explain what will be performed during each scheduled service and why, but rest assured that each of these standard scheduled services are covered by the Service Plan.
Why aren’t all services the same?
Everyone’s driving habits are different – from city start-stop driving to highway driving – and therefore so are the service requirements for your Subaru. Your service requirements may vary from the scheduled service intervals as set out in your vehicle’s Warranty and Service Handbook. If any additional work is required over and above the standard scheduled service, your Service Advisor will of course seek your approval before any additional work is performed.
Why is regular servicing important?
It’s not only the distance travelled that determines when you need to have your Subaru serviced. In fact, vehicles that are used for regular short, stop-start trips, such as city driving, are often more at risk of premature engine and battery wear as the engine may be working harder. Other fluids in your car, such as brake and transmission fluids, can also deteriorate over time. So to help preserve and maintain the Performance, Safety and Retained Value of your new Subaru, make sure you follow the recommend service intervals, outlined below for each Subaru model.
Why use Genuine Subaru Service?
When it comes to servicing your Subaru there are plenty of choices, but only one knows your Subaru inside out. It took some of the finest minds in Japan to build this incredible vehicle so don’t just let anyone tinker with it. Entrust it to a Subaru trained professional.
Your Subaru Service Centre at Key Subaru

  • Has factory-trained, qualified technicians who are backed up by Subaru Australia’s technical support team
  • Uses the very latest Subaru-specific diagnostic equipment and specialty tools
  • Only uses Genuine Subaru Parts which are designed, tested and manufactured to the factory’s exacting standards

You’ll also have the reassurance of a full Subaru service history to further help safeguard the ongoing value of your investment.
Subaru Service Plans are available at Key Subaru.

 

1. Subaru 5 Year Service Plans excludes MY18-onwards Subaru BRZ. All new MY 2018 – onwards Subaru BRZ purchased from Key Subaru on or after 1st January 2019 is eligible for the 63 months/ 105,000 Kilometre Service Plan Program (whichever comes first). Customers must provide a valid phone number and residential address, as well as a date of birth. Rental, privately imported and grey import vehicles are excluded, and additional exclusions may apply. For more Terms and Conditions see below.

2. When your standard scheduled service is booked at least 14 days in advance and subject to service hire vehicle availability.

Subaru Capped Price Servicing1

With our 5 Year Capped Price Servicing Program1 you’ll know the maximum amount you’ll pay for applicable scheduled services during the Program period.

Every brand new Subaru comes with Subaru’s 5 Year Capped Price Servicing Program1. Depending on the Subaru model purchased, it will be covered by one of the following Capped Price Servicing Programs: a) Model Year 2018-onwards Subaru All-Wheel Drive Models are covered by the Subaru 5 Year/125,000 Kilometre Capped Price Servicing Program (excluding 2018-onwards Subaru Impreza, Subaru XV and 2019 Subaru Forester). b) 2018-onwards Subaru Impreza, Subaru XV and 2019 Forester models are covered by the Subaru 5 Year/62,500 Kilometre Capped Price Servicing Program. c) 2018-onward Subaru BRZ models are covered by the Subaru BRZ 63 month/105,000 Kilometre Capped Price Serving Program.

Subaru Capped Price Servicing applies to every standard scheduled service applicable during the specific program period, either time or kilometre based, whichever occurs first. The Capped Prices are locked in for the term of the Program, which means that you’ll know upfront the maximum amount that you’ll pay for each applicable scheduled service. All with the peace of mind that specialist Subaru technicians will be looking after your pride and joy using only Genuine Subaru Parts.

Whilst the Capped Prices may vary from Retailer to Retailer, rest assured that if you bring your vehicle to a participating authorised Subaru Service Centre, you will not be charged more than the published Capped Price for your vehicle for the service interval in question.

Our Capped Prices include all items that are required as part of the standard scheduled service as set out in the Maintenance Schedule of your Warranty and Service Handbook. This includes labour, genuine parts, factory specified oils and fluids and even the environmental levy and supplies charge (which includes items such as oil and waste recycling and/or removal, workshop supplies etc.) as well as inspections and adjustment of all items listed in the Maintenance Schedule for that service interval.

Many other car companies exclude some of these items from their Capped Price for the standard scheduled service so when comparing Capped Price Servicing Programs be sure that you are comparing "apples with apples".

Please refer to your Warranty and Service Handbook to see exactly what items are covered by your scheduled service.

1. Available at Key Subaru only and does not apply to rental and some other classes of vehicle. For full Capped Price Servicing Program Terms and Conditions see below.

Is the Capped Price the same for every eligible Subaru model?

The Capped Price for each eligible model is calculated in accordance with the specific Maintenance Schedule for that model (which may vary from model to model). Furthermore, the Capped Price for each model may vary from service interval to service interval. Individual parts and vehicle systems are affected differently, depending on the distance travelled, time in use and driving conditions. For some scheduled services, additional parts have to be inspected and/or replaced and a longer period of time is spent by our factory-trained technicians completing the service. Your Subaru Service Consultant will explain what will be performed during each scheduled service and why, but rest assured that each of these standard scheduled services are covered by our Capped Price Servicing Program.

Why aren't all services the same?

It’s not only the distance travelled that determines when you need to have your Subaru serviced. In fact, vehicles that are used for regular short, stop-start trips, such as city driving, are often more at risk of premature engine and battery wear as the engine may be working harder. Other fluids in your car, such as brake and transmission fluids, can also deteriorate over time. So to help preserve and maintain the Performance, Safety and Retained Value of your Subaru, make sure you follow the recommended service intervals for your vehicle: a) Subaru All-Wheel Drive models (excluding 2017-onwards Subaru Impreza, 2018-onwards Subaru XV and 2019 Subaru Forester models) are every 6 months or 12,500 kilometres, whichever occurs first. b) Subaru BRZ models are every 9 months or 15,000 kilometres, whichever occurs first. c) 2017-onwards Subaru Impreza, 2018-onwards Subaru XV and 2019 Subaru Forester models are every 12,500 kilometres or 12 months, whichever comes first.